Who we are
At Trees by Frank, LLC (“Company”, “we”, “us”, or “our”), we are committed to protecting your privacy. With over 40 years of experience in Tree Care, we pride ourselves on treating your home or business as if it were our own. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.
1. Information We Collect
We may collect and process the following types of personal information:
1.1 Information You Provide Through Our Website
- Name
- Email address
- Phone number
- Any other contact details you submit through forms or inquiries
1.2 Information You Provide When Requesting Services
- Name
- Address
- Email address
- Telephone number
- Billing and payment information
- Project-related details (plans, specifications, or service notes)
2. Legal Basis for Processing Your Data
- We collect and process your personal information based on one or more of the following:
- Your consent
- Performance of a contract or to take steps prior to entering a contract (for providing services, quotes, or consultations)
- Compliance with legal obligations
- Protection of vital interests (yours or another person’s)
- Legitimate business interests, such as delivering services, managing customer relationships, processing payments, and improving operations
3. How We Use Your Personal Information
- Trees by Frank, LLC may use your information to:
- Manage and fulfill contracts and service requests
- Provide estimates, answer inquiries, and communicate during your project
- Deliver services and handle any issues that arise
- Process payments and maintain billing records
- Send marketing communications such as newsletters or service updates (you may opt out at any time)
- Improve our website and customer service experience
- We may also disclose your information if required by law, legal proceedings, or to establish, exercise, or defend our legal rights.
4. Data Sharing
We keep your information confidential. If we use external service providers (such as hosting platforms, payment processors, or marketing tools), they are obligated to handle your information securely and in accordance with this Privacy Policy.
We do not sell or rent personal information to third parties.
5. Securing Your Data
We take reasonable technical and organizational precautions to prevent the loss, misuse, or alteration of your personal information. All data you provide is stored, processed, and transmitted securely.
6. Data Retention
We retain personal data only for as long as necessary to:
- Provide services
- Fulfill legal obligations
- Maintain business records following industry best practices
When data is no longer required, we delete it securely.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to or restrict processing
- Withdraw consent (where applicable)
To protect your information, we may request identity verification before fulfilling a request.
We will inform you whether the requested action (deletion, correction, etc.) has been completed or explain why it cannot be completed (for example, due to legal or legitimate business requirements).
If you are unhappy with how we handle your personal data, please contact us using the information below.
You may also have the right to lodge a complaint with your regional data protection authority.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any significant changes will be communicated on our website or directly to you when appropriate.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, you may contact us:
Email: treesbyfrank@yahoo.com
Mailing Address:
Trees by Frank, LLC
1514 Buchans Drive
Spring, Texas 77386
United States
